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Public Services Mediation

In its simplest form mediation assists in resolving disputes in a structured informal way rather than going through formal processes, encouraging a win/win outcome rather than a win/lose conclusion to a formal procedure.

 

It can be used to resolve difficulties within the work place for example between:

  • Members of staff

  • Staff and management

  • Staff and customers/members of the public

  • In schools between Teachers and Parents, Head Teachers, Governors, other professionals, between parents and children

 

The disputed areas may involve:

  • Racism

  • Homophobia

  • Disability

  • Religion

  • Gay, Lesbian, Bi-sexual, Transgender and Gender issues

  • Other areas of Discriminatory Practice

  • Inadequate or inappropriate support for Special Educational Needs provision

  • Stress at work through relationships or actions of others within the workplace

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All mediators within this faculty will have experience of mediation cases in relation to a wide range of disputes involving services to the public, including Equal Opportunities.

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When dealing with vulnerable adults or children, two mediators will be required to assist in the process. This is a statutory requirement.

Our Public Services Mediators

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