Public Services Mediation

In its simplest form mediation assists in resolving disputes in a structured informal way rather than going through formal processes, encouraging a win/win outcome rather than a win/lose conclusion to a formal procedure.

It can be used to resolve difficulties within the work place for example between:

• Members of staff

• Staff and management

• Staff and customers/members of the public

• In schools between Teachers and Parents, Head Teachers, Governors, other professionals, between parents and children

 

The disputed areas may involve:

• Racism

• Homophobia

• Disability

• Religion

• Gay, Lesbian, Bi-sexual, Transgender and Gender issues

• Other areas of Discriminatory Practice

• Inadequate or inappropriate support for Special Educational Needs provision

• Stress at work through relationships or actions of others within the workplace

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All mediators within this faculty will have experience of mediation cases in relation to a wide range of disputes involving services to the public, including Equal Opportunities.

When dealing with vulnerable adults or children, two mediators will be required to assist in the process. This is a statutory requirement.