Public Services Mediation
In its simplest form mediation assists in resolving disputes in a structured informal way rather than going through formal processes, encouraging a win/win outcome rather than a win/lose conclusion to a formal procedure.
It can be used to resolve difficulties within the work place for example between:
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Members of staff
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Staff and management
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Staff and customers/members of the public
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In schools between Teachers and Parents, Head Teachers, Governors, other professionals, between parents and children
The disputed areas may involve:
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Racism
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Homophobia
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Disability
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Religion
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Gay, Lesbian, Bi-sexual, Transgender and Gender issues
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Other areas of Discriminatory Practice
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Inadequate or inappropriate support for Special Educational Needs provision
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Stress at work through relationships or actions of others within the workplace
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All mediators within this faculty will have experience of mediation cases in relation to a wide range of disputes involving services to the public, including Equal Opportunities.
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When dealing with vulnerable adults or children, two mediators will be required to assist in the process. This is a statutory requirement.