Public Services Mediation

In its simplest form mediation assists in resolving disputes in a structured informal way rather than going through formal processes, encouraging a win/win outcome rather than a win/lose conclusion to a formal procedure.

 

It can be used to resolve difficulties within the work place for example between:

• Members of staff

• Staff and management

• Staff and customers/members of the public

• In schools between Teachers and Parents, Head Teachers, Governors, other professionals, between parents and children

 

The disputed areas may involve:

• Racism

• Homophobia

• Disability

• Religion

• Gay, Lesbian, Bi-sexual, Transgender and Gender issues

• Other areas of Discriminatory Practice

• Inadequate or inappropriate support for Special Educational Needs provision

• Stress at work through relationships or actions of others within the workplace

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All mediators within this faculty will have experience of mediation cases in relation to a wide range of disputes involving services to the public, including Equal Opportunities.

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When dealing with vulnerable adults or children, two mediators will be required to assist in the process. This is a statutory requirement.