Charlotte May



Charlotte is an accredited Civil and Commercial mediator (ADR) with specialist experience in adult care disputes and a commitment to finding positive solutions. Charlotte acts as a mediator within the UK.

Charlotte is the Adult Care Team Leader for Legal Services at Wiltshire Council where she has been providing specialist legal advice for over 12 years.  She is an expert on community care services, mental health and mental capacity and Court of Protection law.

Charlotte has had a leading role in many challenging cases, involving for example:- inter-family disputes, powers of attorney, contact and accommodation, best interests decisions, financial abuse and safeguarding and ‘Deprivation of Liberty’.


2012-2015 volunteer mediator with Bristol Mediation co-mediating a variety of  disputes between neighbours. 


LLB (Exon) 1983, Certificate Human Rights and Civil Liberties 1999, ADR Civil and Commercial Mediator 2011


Law Society, Bristol Mediation and Association of South West Mediators


A Review of the EGM Report (Jordans Elder Law Journal 2012)


 “Prior to mediation there was an intractable opposition between the parties regarding contact arrangements for an adult with learning disabilities.   They would not even try and resolve the dispute between them and the matter had been to court on a number of occasions.  Charlotte took great care to prepare the ground for the mediation so that by the time the mediation began there was a shift in the parties entrenched positions. A very sensible solution was reached for the benefit of all involved."

Andrew Hannam, Partner, Foot Anstey Solicitors

“The disagreements between the various parties had seemed impossible to resolve, however, Charlotte’s intervention resulted in an agreement.  This enabled the service user at the heart of the case to receive care in a place and of a nature of her choosing, while still maintaining contact with both her daughters.  I couldn’t have been more impressed with the outcome of the mediation – we should have tried it earlier!”

Paul Greening, Mental Capacity Act Manager, Dorset County Council