Sue Kelley


I joined the ASWM from its conception in 2007 to represent the Public Service faculty. I am hardworking and conscientious, an excellent communicator with a strong background (over 16 years) in conflict management, in a variety of settings such as Local Government workplaces, schools, family and restorative justice.

I am open to new challenges and am constantly upgrading my personal development by accessing various training and education courses.  Since 2007 I have undertaken Civil and Commercial Mediations. Confident and outgoing I am able to work to deadlines, achieve targets, taking pride in ensuring that all tasks undertaken are completed to high standard.


  • 2010  Family Group Conferencing Co-ordinator Skills. NOCN 

  • 2009  Graduate Diploma in Lawrom Plymouth University

  • 2008  Restorative Conferencing & Mediation Youth Offending Service

  • 2007  Civil Commercial Mediation - Clerksroom

  • 2005  Certificate in mediation and Conflict Management -OCR

  • 2009  CPD Mediation in Difficult Circumstance - Association of South West Mediators

  • 2008  Applying Restorative Justice in Mediation. Association of South West Mediators


  • 8 Integrated Masters Programme. Plymouth University Education and Pastoral care199

  • 1995 Certificate of Education. University of Plymouth.

  • 1994 Diploma of Applied Social Sciences. Open University.

  • 1993 Batchelor of Science (Hons) Degree. Open University.

  • Awards and Recognition

  • 1995 Institute of Personnel & Development, National training award for Quality and Good Practice within the field of Training.

  • 2001 Plymouth Woman of Achievement Award in Education and Training.

  • 2003 National Training awards Highly Commended.

  • 2005 National Training Award and one of only five ever awarded a Life Time Achievement Award for my work in the field of Equality and Diversity including mediation.


  • 2009 to present- P/T Mediator, Conflict Resolution Officer & Panel Chair ( Youth Offending Service).

Started with YOS as part of my work experience whilst undertaking my Law Degree & continued once qualified. My duties and responsibilities involved: Setting up an in House Mediation Service, Developing, implementing policies & procedures, Professional support & training for colleagues and Volunteers. Reports to management. Developing best & innovative practice based upon analysis of case work & practice. Mediation based upon restorative practice between victim and offender and / or between parents and young person where there was conflict.

As part of this work I undertook mediation for a local Social Housing Group where an offender was causing problems for his neighbours working alongside PCSO’s we were able to establish a Good Neighbourhood Agreement.

  • 2010 – to date Sessional worker for Family Group Conferencing

Working with families and Children at risk or in need of being removed from the family home and taken into care. Independent of Social Services a Co-ordinator’s role is to work with parents, the wider family, close friends and other professionals to facilitate / mediate a conference where family can make and agree plans as to what should happen to safeguard these children within the family.

This form of mediation enables children to put forward their views on how they can be safeguarded within the family, possibly living with Grand Parents or Aunts & Uncles rather than into Foster Care. Although relatively a new way of working with these families research shows the outcomes for the children involved are much more positive than dragging the cases through the courts.

1995 – 2006

I was a Strategic Manager for Devon County Council Directorate of Education, Arts and Libraries, (which became in 2000 Directorate for Children and Young People) for Equality and Diversity. I set up a successful in House Mediation and this involved working with various bodies to find a resolution to disputes rather than going to court.
I have mediated between Parents and School Staff, Employees of DCC and Children & Families. I also provided a mediation service to Devon and Cornwall Police; The Fire Service and Probation service. Through out my time with DCC I was seconded as a specialist Consultant to external organisations including the Prime Ministers Policy Unit, DFES, Teaching Unions & The Equal Opportunities commission.

April 2012

I have gained a sessional position with Care Quality Commission undertaking unannounced visits to Hospitals, Residential and Nursing Homes across the South West Region.


I am Vice Chair of Plymouth LINK and currently represent the users of Health and Social Care Services within Plymouth on the City Council’s Overview and Scrutiny Committee for the provision of Health and Social Care. The 2012 Health and Social care Bill has involved myself via LINK in drawing up the specifications for the new body Healthwatch which will come into being in April 2013 and replace the work of LINK in representing users across Plymouth to ensure they are able to access appropriate health and social care services.